A: We firmly believe that good service is the key to success, so we always put service on the first place.
Your 100% satisfication is the final goal of our service policy!

 

A: Please feel free to contact us at service@8seasons.com after you receive the parcel.

 

A: Normally, each product we sold has passed through strict quality inspection and formal packing. We do whatever we can to ensure that the items or parcels you received are in the same state as its original one.

In case there are some unexpected problems happened, such as the items are broken, or you received the wrong items, or certain items are missed from your parcels. Please kindly email us your problems according to the following instructions:

First, please take a picture of your parcel's shipping package. The picture should be the side which has posted your shipping address information, such as the following pictures:

Example for the envelope of your parcel	Example for box package

Second, please take a picture of the problem item's packing bag which side has printed an item label.

The Meaning of this Item Label on the packet>>

. Then kindly send your problem and the picture to our email at service@8seasons.com We will add replacement into your next order, or credit money into your account.
The information you offered will be greatly beneficial for us to check what caused the problem and then help us to improve and better our service in your next purchase.