Notice: We have been back from the Chinese New Year holiday and will try to answer your emails ASAP. From today on, all the orders could be processed normally. Therefore, you could place orders as usual. If you have something urgent to tell us, please add an “urgent” in the email title, we will handle it preferentially. Thanks!

--- 8Seasons Team

Shipping & Tax

Q: How many kinds of shipping methods do you offer?
Q: Do you offer DHL/TNT and other shipping methods?
Q: Which countries do you deliver to?
Q: How will shipping fee be calculated?
Q: What is your shipping charge rate?
Q: How do you calculate the shipping fee of express shipping( EMS,DHL,DPD,UPS, ect)?
Q: Why is your shipping rate so low, comparing to other online sellers?
Q: Can my parcel be tracked online after shipping?
Q: How soon can I receive my parcels?
Q: If I do not receive my parcel within your stated timeframe on your website, what should I do?
Q: If my parcels are damaged when I receive it, what should I do?
Q: Do I need to pay tax for Custom Clearance?
Q: How about insurance? Do I need to pay insurance separately?
Q: For most shipping methods, heavier parcel means higher shipping cost. Does heavier parcel always mean higher shipping cost?
Q: What is Product's Volume Weight?