Holiday Notice:

Chinese New Year holiday is around the corner. Though we have prepared enough stock before factories closed, the inventory is decreasing fast day by day. So we strongly suggest you place order before Feb. 7th to receive your package earlier.
Our holiday is from Feb. 10th to Feb. 17th (China Time UTC+8), BUT please also feel free to place order during the holiday since our packing department will work overtime to process packaging orders. First in, first out :)


---8Seasons Team

Shipping & Tax


Q: How many kinds of shipping methods do you offer?
Q: Do you offer DHL/TNT and other shipping methods?
Q: Which countries do you deliver to?
Q: How will shipping fee be calculated?
Q: What is your shipping charge rate?
Q: How do you calculate the shipping fee of express shipping( EMS,DHL,DPD,UPS, ect)?
Q: Why is your shipping rate so low, comparing to other online sellers?
Q: Can my parcel be tracked online after shipping?
Q: How soon can I receive my parcels?
Q: If I do not receive my parcel within your stated timeframe on your website, what should I do?
Q: If my parcels are damaged when I receive it, what should I do?
Q: Do I need to pay the customs clearance fee?
Q: How about insurance? Do I need to pay insurance separately?
Q: For most shipping methods, heavier parcel means higher shipping cost. Does heavier parcel always mean higher shipping cost?
Q: What is Product's Volume Weight?
Q: Why parcels shipped via DHL (by Agent) or Europe DHL cannot be tracked within the first 2-5 days?