Q: What's the difference between Backorder and Preorder ?
A:Backorder items: it means that the items are out of stock temporarily, but they may be restocked soon. Anyway, we advise you order and pay for them firstly, as for the paid orders, we will restock them in an expedited way.
Preorder items: it means we sell them without stock, only when we receive orders from customers, then we will purchase them according to ordered quantity.
Q: If my order contains some out-of-stock items, what are you going to do?
A: In order to let you receive other items without delay, we shipped your order out in advance. For out-of-stock items, we usually do as follows:
1) We may send them together with your next order when you kindly buy again. You could feel free to remind us of that next time.
2) We may ship them out upon they are available in next few days. (Normally we send them via airmail, you do not need to pay shipping fee. But if you need them urgently, please feel free to contact us, we will do our best to offer faster delivery).
3) You could also feel free to choose other items as replacement.
Q: If what I want is not in your product lists, can I ask you to find or produce them for me?
A: Of course yes. You can go to the page Customized Service to submit the details of what you want. Or you may prefer to send email to email@example.com with the picture and specification of the goods you expect us to find , we will try our best to find them for you. In some case, we will even consider producing them for you!
Q: Why do your gold tone items look like tarnished?
A:Firstly I would like to say that all of the items sold on our website are with good quality. Some glod tone or silver tone items that looks a little black is a black finish but not been tarnished.
Please have a look at the above gold tone cat spacer beads, this cat is gold toned in color and it is not as shiny as the gold plated one. So it might be thought of as been tarnished. Actually this is a special blacken technique to make an antique look to this cat bead. And this antique finish is also used to highlight the patterns or the details of the patterns. In addition, it can provide protection to the base metal.
(The same finish can be found on some silver tone pieces as well.)
Q: Do your products have stock on hand? When will you arrange the shipment after I placed orders?
A: We can guarantee 99.9% stock on hand, and normally ship orders within 1-2 days. Comparing to some other sellers,we have great advantage on shipment,not only in the diverse shipping methods,but also on the shipping time. So you can feel confident to shop here and enjoy the swift shipping.
Q: Why does the color of the products ordered from you differ from the images showing on your website a little sometimes?
A: In order to avoid the bad effect on our products due to the long-term storage, we control certain inventory for the items. We have to replenish our stock when inventory below alert quantity. So this may cause a little bit of difference in color between products and images, for the different batches of the stock.
Our products images are based on the object shooting. The color of some items can not be accurate described. If you find that the color we defined on description is different from image, please take image prevail. We very appreciate your kind understanding.
Note: If you happen to found the description name on title is different from the picture, you could also take picture for reference. For example, if the pictures shows an butterfly, but we write dragonfly in the title by mistake. You could also take reference on picture or email us.
Q: Why does the price of some items differ from that several days before when I added them to my shopping cart?
A: Currency exchange rate updates everyday, so we have to update the price of items according to it,which may cause a slight change in different time period. Please be assured that our price is absolutely correct. We are always keeping ourselves in the line of honest sellers and you could feel free to place your orders on our website with 100% confidence.
Q: What is the meaning of the price range given in the table?
A: Hi, friend, maybe you could not understand the price table in our website exactly. Don't worry, here is the detailed explanation. Take the item B20209 for example:
All the products are sold by the unit of "packet". As the above picture shows, there are 10 pieces charm pendants per packet.
The price in the table is the value of the item per packet.
1-2 US$3.19 means: one packet costs US$3.19, two packets cost 2* US$3.19= US$6.38;
50+ US$1.60 means: if the quantity is more than 50, you could buy them at the price of US$1.60 per packet. For example, if you buy 51 packets, you just need to pay 51* US$1.60= US$81.6 .
If you buy more, definitely you could save more!
Hope the explanation could help you, if you have any other question, please feel free to contact us: firstname.lastname@example.org. Thanks a lot for your support!
Q: Why does the price of the same series products vary from color?
A: Currency exchange rate updates everyday, so maybe there is a little difference on price if they are not listed on the same day.
Q: What's the conversion between Gauge, Inches and Millimeters?
Q: Are all your products safe guaranteed?
A: Yes, all our products are safe guaranteed, please click here to see detailed information.
Q: Do you offer free samples?
A: Our items are packed certain quantity in each package, if we send 1 or 2 pcs samples to customers, we have to split a complete package in our warehouse. The remain ones are unsold, it will cause cost loss, and the management fee is expensive for us.
So currently we have no free sample policy. If you want to test item's quality, you can try to order small package on Doreenbeads.com.
Or you can email us to get more solutions.