Q:If my order contains some out-of-stock items, what are you going to do?
A:In order to let you receive main order without delay, we will ship your order out in advance.
For out-of-stock items, we usually do as follows:
1) In order to let you receive backorder more early, normally we will send them from China via airmail upon they are available in next few days , you do not need to pay shipping fee. We restock items in China warehouse more early than in USA warehouse because we do not have factory in USA, and normally we ship items in batches to USA warehouse in certain time, it will cost much more time for waiting backorder restocked in USA warehouse, hope you kindly know it.
2) We may ship them with your next order together, for example, if your next order choose Ship from USA, we will ship backorder with your new order together from USA. You can feel free to remind us if you need.
3) If you need an entire order shipped out together, you can feel free to let us know. We will do as you request.
Q:Why the status of my order hasn't been updated timely?
A:Cause the stock of our US warehouse is limited. Maybe the items you bought were out of stock temporarily.
But please rest assured, we will replenish soon. Once restocked, we'll ship them ASAP. For more detailed information, please email us firstname.lastname@example.org
Q:Where is the exact location of your US warehouse?
A:Our US warehouses is a third-party warehouses instead of our own warehouses. So very sorry, it is not convenient for visit , self-pick up or directly return.
Yes,my dear friend, we offer the function: download invoice. It is very easy and convenient to download the invoice of your order. Just follow the below steps:
Step 1. Once your orders created successfully, they will be saved in your "My 8seasons" section on our website. You can view all your history orders there and then choose the certain order whose invoice you want to download;
Step 2. Please click " View Invoice" button of the certain order, then you will see this invoice. You can download it and edit it as required. Thank you!^.^
Q:How to cancel an order that is in process?
When you want to cancel an order that is in processing, please kindly contact us by email: email@example.com or live chat
And we will check for you, then we will do our best to meet your requirement if the order has not been sent out.
Please note that normally, we will ship orders in 1-2 days, when you found any mistakes, please contact us at your early convenience.
Hope this will be helpful for you, my friend. Enjoy your day :)
Well, in normal cases, this is true. However, not all the cases are the same. Take Normal DHL (KD Agent) for example, for parcels weighing 21kg, it only cost US$137.63, which is much lower than US$153.62 charged for 17kg parcels. The reason is that when parcel reach 21kg, we could get better shipping price from post agent.
Following is the detailed shipping information:
Normal DHL (KD Agent) (5-7 Days to Worldwide)
Notice: For shipping fee fluctuate a lot, so we strongly recommend you to use our shipping calculator to estimate your shipping cost.
Kind Suggestion: When your parcel weighs more than 17kg but less than 21kg, we recommend you to buy more items, in that case, for all extra items you add, you do not have to pay additional shipping fee, and the shipping fee you have to pay may be much lower.
Q:Why do you cut down your shipping cost again?
All along our business, we are using China Post to ship our parcels. With our business growing so much that China Post have offered us discounted shipping!!! So, rather than maintaining the prices as they were &ndash, we prefer to pass on the savings to you. This time, China Post has offered us a GREAT 70% discount on our Registered Mail! We would like to share with you the good news!!!
Q:Is it necessary for me to calculate shipping fee by myself?
No, after you choose the country your parcel will be shipped to during checkout procedure, our system will calculate the postage for you automatically based on the above rate table.
Q:What's the minimum order amount on your website?
No Minimum Order. You can feel free to buy anything, even one item.