Important Notice:

From July 1st 2021, due to the adjustment of EU new VAT rules on cross-border business-to-consumer (B2C) e-commerce activities, the order shipping process of EU countries will also be adjusted accordingly as follows: view more >>

1. For orders less than 150 Euros:

Option A: If you fill in the EU VAT code when placing an order, it means that you will clear the customs by yourself, then no additional operations will be required, just place the order normally.

Option B: If you don’t have VAT code or without filling VAT code, we will collect the tax from you then pay in our side. In this case, you can receive the package without customs clearance.

This change will lead to an increase on your costs, so we will also provide some subsidies. :)

2. For orders greater than/equal to 150 Euros:

Please fill in the VAT number when placing the order to pay customs duties. If not, you would clear the customs by yourself when the package arrives at the destination customs.

For customers from France, VAT number is required.

Please feel free to contact the 8seasons team for any questions

--- 8seasons Team << view less

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Return Policy

At 8seasons.com, we guarantee 100% satisfaction. If you are unhappy with the products you have received, please see the following instructions:

(1)Defective Products:

All defective products can be replaced for good ones or get refund. If you have received defective items, please contact us within 30 days after you receive the goods. After we confirm the problem, we will send you good replacements or refund you.

(2)Non-defective Products:

Products that are not defective can be returned for refund or replacement, even if return the goods simply because of your personal reason instead of 8seasons-related reasons, but must apply within 10 days from the arrival date of shipment. Please kindly note that customer should be responsible for return shipping costs and taxes caused,so please kindly contact us before you send items back.

The following information are required when you reflect the problem:

  • >Order number
  • >Items number
  • >Quantity
  • >Image of defective items if possible

If you have any question regarding return policy, please feel free to contact us:service@8seasons.com.

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