Holiday Notice:

Due to the Chinese National Day, our Customer Service team are not in the office from Oct 1st to Oct 3th (GMT+8). During this period, please place order as usual.

About shipping time: To let you receive parcel soon, our packing department will work overtime to pack your parcels during our holiday. So that we will be able to ship your order out soon after logistics companies are back to work. Order first, ship first!

If you have something urgent to tell us, please add an "urgent" in the email title, we will handle it preferentially after coming back. Sorry for any inconvenience caused.

---8Seasons Team

Customer Service

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Our Team

Currently we have nearly 800 employees (leaving out the employees in factory), which is full of elites and geniuses. Everybody in 8Seasons will try best to build our team as a more substantial and professional one. We believe that our road to success will be wider with our joint efforts! We will see!
Customer Service
Quality Control Department
Professional Stock Management
Packing
Logistic
We are Working

Our Goals and Guarantee

Our goal is for all of our customers to be completely satisfied with every purchase. We are proud of the quality of the products we sell, and offering great customer service is our top priority. If you are not completely satisfied, please follow the guidelines detailed below, and we will be happy to help you to return your purchase.

  • 1. If you want to return the goods simply on your personal reason instead of 8seasons-related reasons, we are sorry to remind you that the returning shipping cost is on your own charge.
  • 2. If there is a quality-related issue, please just send the pictures as the evidence within 30 days after you receive the goods. We will respond within 24 hours. And once confirmed, you may choose partial refund or replacements.
  • 3. We will take responsibility to the returning goods due to quality problem within 180 days since the date you receipt.