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€3 Flat-rate Customs Duty - What You Need to Know.
Dear Valued Customer,
Effective July 1, 2026, the EU will launch a new €3 flat-rate customs duty charged per HS code for all shipments valued under €150.
Good News! Our EU local shipping options are fully exempt from this new fee:
✓ Ship from France(Delivery By Colissimo or Colispive) – Zero extra customs duty
✓ Ship From Germany(Delivery by DHL)– Zero extra customs duty
No unexpected surcharges, shop with confidence!
Note: Orders valued €150 and above will follow standard EU customs tax rule
China Standard Time:
Working Time: 8:30 am - 6:00 pm
For your contacting convenience, please view the following of our office hours. We work six days a week, every day from 8:30-18:00 China Time (Monday to Saturday) China Time Now Is:
China Time:
Customer Service:service@8seasons.com
If you are not satisfied with our service or have something very important to reflect, you could also send message to following email:
Sales Manager: linden.lin@8seasons.com CEO: lisa.hong@8Seasons.com
By clicking Live Chat on each page, our instant reply will be served if we are online.Start Chat
Username: service.8seasons
Here is more information that may be helpful to you.
Sometimes email communication is not reliable (emails will be lost on the way or be blocked by ISP filter), therefore if you do not get our reply within 48 hours, we suggest you to:
1) Check the junk or spam folder in your email inbox (sometimes your ISP filter will regard our reply email as spam in mistake)
2) Try to contact us again, you can click "LiveHelp" or send email to contact us again
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